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FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page. If you are an existing member, log in to your account using your Username and Password. If you don't have an account and do not wish to create one, you can proceed to check out as guest. 
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
Vivacious Heart offers various kind of Payment Methods as shown below :-
1. Debit Card/Credit Card/Internet Banking/e-PAY/e-Wallet
Via eGHL Payment Gateway

 


Q. How to change my account personal information and shipping address?

  1. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?

  • Yes,  only if the order is still on pending status. Please send an email to our customers service email at customer@vivaciousheart.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?

  • All products transaction currency will be done in Ringgit Malaysia (RM)


Q. How long does the delivery usually takes?

  • Deliveries usually will take about 3-5 business days depending on the courier provider. For orders received before 8.30am, products will be packed and shipped out from our warehouse on the same business day and orders received after 8.30am will be shipped out on the following business day. 


Q. I still have doubts!

  • Sorry if our FAQ does not have sufficient informations to clear your doubts. Please kindly send us an email at customer@vivaciousheart.my for us to provide further assistance. We look forward to serve you better.